FAQ

WHAT'S MY SIZE? 

If you need help deciding what your size is, you will find a Size Guide in each product information sheet and at this link.

 

WHICH PAYMENT METHODS ARE ACCEPTED?

mcsapparel.eu.com accepts Visa, Visa Electron, Mastercard, Maestro, American Express. You can also pay safely with Apple Pay, Google Pay and Paypal. In all the above mentioned cases, the order amount is charged immediately on purchase. 

 

HOW MUCH DOES SHIPPING COST? 

Shipping is always free for orders over €150. Deliveries in Italy are made within 5 working days and cost €7.90. Deliveries in Europe take 5 working days and cost €15.00.

 

CAN I RETURN ITEMS PURCHASED ONLINE?

You will be able to access the return procedure within 14 days of receiving your order. We remind you that returns are always free. If you made your purchase as an unregistered user, you can make a return request by clicking here. If you made your purchase as a registered user, you can request a return from your account under Menu>request a return. After you have completed the online return form, our Customer Service will contact you to confirm your request and provide you with information on collection of the goods.

 

CAN I REQUEST AN INVOICE FOR MY ORDER?

Of course! To request an invoice, please contact our Customer Service Department prior to the scheduled shipment date. Please remember to provide the following mandatory information: Order no., company name, VAT number and certified e-mail address or recipient code (required for sending electronic invoices).

 

HOW CAN I CONTACT CUSTOMER SERVICE?

Our Customer Service can be reached by email at the following address customer.care@mcsapparel.eu.com, via Messenger at m.me/mcseuropeofficial or via WhatsApp at the number: +39 349 5775986.

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